Pet Fish For Sale offers LIVE Arrival Guarantee!
If your pet fish does not arrive alive we will gladly give you livestock credit for the purchase price of the item(s) lost.
For the rare occurrence in which the livestock you ordered arrives perished, it is important to be familiar with the terms and conditions of our guarantee.
Terms and Conditions:
- Please DO NOT discard the deceased item without authorization. Doing so will void all guarantees.
- For Dead On Arrival (DOA) items, we must be notified via email within one hour of delivery time posted by FedEx or USPS
- A digital photograph must be submitted for any covered livestock loss
- We do not issue credit for shipping costs or refunds for livestock purchases
- Livestock credit is valid for one year from the date it is issued
- Livestock credit may be used to replace a lost item or against any livestock purchase
- Livestock listed as a Restricted Species are not covered
- If a delivery is refused for any reason, the customer will be held liable for the full cost of the invoice.
- Weather related delays, mechanical failure etc. which result in loss will not be covered.
- Orders shipped to a FedEx or USPS hold facility must be picked up within the first three hours of arrival
- Customer must follow the Acclimation Guide even if the animal(s) appear to be dead
- Livestock must be placed in an aquarium with compatible species. Choose livestock carefully, because animals which exhibit signs of physical abuse or damage due to harassment will not be covered.
Tank's water chemistry must be within the following parameters:
- Temperature: between 75-80 degrees F and constant
- pH: 8.1 - 8.3
- Specific Gravity: 1.020 - 1.025
- Ammonia: 0.0 ppm
- Nitrite: 0.0 ppm
- Nitrate: 0.0 - 20 ppm
Aquarium Supplies Warranty:
Most of the aquarium supplies sold on our site come with a standard manufacturer's warranty. In the unlikely event that a product is found to be defective, we recommend that you visit the manufacturer's website and follow their instructions regarding repair or replacement. PetFishforSale.com only offers products that the manufactures stand behind. If for any reason you are not happy with the way they handle a problem or if you are unable to contact them, please let us know.
Please contact us with any questions or concerns you may have and we'll be happy to help.